Engagement Charter

Parent-School Communication and Engagement Guidelines

In alignment with the Ministry of Education's (MOE) Engagement Charter, we believe that a strong partnership between parents and the school is essential to our students' success. To foster productive, respectful, and timely communication, we invite you to refer to the guidelines below.

Operating Hours

To ensure our staff can focus on teaching and supporting students during the school day and recharge after work, our official communication hours are:

• Monday to Friday: 7:30 AM to 6:00 PM (during school term)

Official Communication Channels

Please direct all queries and feedback through our official platforms:

1. Parents Gateway (PG): For official school announcements and consent forms.

2. Teacher’s Email: For specific queries regarding your child’s progress.

3. School Email: fhss@moe.edu.sg ↗ (opens in new tab) for general administrative matters.

4. School General Office: +65 6563 3067 for urgent matters during operating hours.

Respecting Staff Privacy and Well-Being

• Personal Contact: To protect the privacy of our staff, personal mobile numbers will not be shared. Please direct all communication through the official channels listed above.

• After-Hours Communication: To support staff well-being, teachers will respond to messages sent outside operating hours, on weekends, or during school holidays on the next working day.

• Emergencies: For urgent matters outside of operating hours, parents may contact the school, and we will respond as soon as we are reasonably able to.

• Privacy: We are dedicated to maintaining the confidentiality and privacy of all communications concerning our students and their families.

Response Timeframes

We are committed to providing timely updates and responding to your feedback. To ensure that each query is addressed thoroughly, please allow us the following response timeframes: